Arbor Site Intermittent Unavailability and Slowness

Customers should now be able to access their Arbor sites as normal.

The issue this morning was due to some problems with a database cluster which was automatically restarting. Whilst we believe this to now be fixed, we’re continuing to monitor this very closely.

We’re working closely with our Cloud Services Provider to conduct a full root cause analysis and will contact impacted customers with how to request a copy of our post-incident report, once ready.

Thank you for your continued patience whilst we worked on fixing this issue.

We are still working with our cloud service provider to work towards a resolution for the ongoing incident.

We have identified the affected customers and have communicated out directly.

We had hoped to have resolved the incident by now however as we draw near to afternoon attendance we would advise affected schools to look to make alternative arrangements for taking attendance.

Unfortunately, previous actions taken by our engineers do not look to have fixed the issue.

We are currently exploring additional actions and working with our cloud service provider to resolve this incident as an urgent priority.

We’ve identified the root cause of the issue and have taken steps to resolve this. Customers should start to see performance returning to normal.

We’ll continue to monitor this very closely to ensure there’s no further impact to service.

Emails are continuing to process but the backlog will take a little longer to run down.

Once again, thank you for your patience this morning; we are very sorry for the inconvenience this has caused.

We are continuing to see customers experiencing site unavailability and system slowness.

Customers will also experience a delay in communications being sent out due to the ongoing incident.

We’re very sorry for the disruption to your morning. We will continue to monitor and will continue to work on this as an urgent priority.

Our engineers have taken action to resolve the issue this morning, customers may start to see their sites returning to normal functionality.

We will continue to work on resolving the root cause, thank you for your patience and we are very sorry for the inconvenience this morning.

We recognise that some customers are experiencing an issue where they are encountering site unavailable messages on their Arbor site and system slowness.

We’re very sorry for any disruption caused to your morning and are working on this as an urgent priority.