Some customers experiencing intermittent error messages

We’ve now resolved the issue that customers were experiencing when using Arbor. We’ll continue to monitor performance closely throughout the day and will carry out a full retrospective into today’s incident.

We’re sorry for the disruption caused to your Wednesday afternoon and would like to thank customers for their patience whilst we worked on this.

We’re aware that some customers are experiencing intermittent error messages and site slowness when using Arbor. We are investigating this as a priority.

We’re very sorry for any disruption this is causing.