Arbor Site Unavailability

Customers should now be able to access their Arbor sites as normal.

The issue was due to some problems with a database cluster which was not working as intended. Whilst we believe this to now be fixed, we’re continuing to monitor this very closely.

We’re working closely with our Cloud Services Provider to conduct a full root cause analysis and will contact impacted customers with how to request a copy of our post-incident report, once ready.

Thank you for your continued patience whilst we worked on fixing this issue.

We’re continuing to investigate ongoing reports of customers encountering site unavailability and are currently working with our cloud service provider to identify a resolution.

We’re very sorry for any disruption caused and are working on this as an urgent priority.

We recognise that some customers are experiencing an issue where they are encountering site unavailable messages on their Arbor site.

We’re very sorry for any disruption caused to your morning and are working on this as an urgent priority.