Arbor Site Intermittent Unavailability and Slowness

Impacted sites have been taken out of maintenance mode. Customers can now access their Arbor sites as normal.

A full retrospective of today’s incident will be carried out. We will continue to closely monitor the system throughout the day.

We’re sorry for any disruption caused and would like to thank customers for their patience while we resolved this issue.

For customers who are currently impacted by the ongoing incident, our engineers will be putting those sites into Maintenance Mode while we implement a fix.

Thank you for your patience this morning while we work to resolve this issue.

We recognise that some customers are experiencing an issue where they are encountering site unavailable messages on their Arbor site and system slowness.

We’re very sorry for any disruption caused to your morning and are working on this as an urgent priority.