Arbor Site Errors and Slowness

Minor incident School MIS MAT MIS API REST API GraphQL API Sandbox
2026-10-09 09:00 BST · 2 hours, 42 minutes

Updates

Resolved

Our engineers have implemented a fix for the error messages and site slowness seen today. All customers should now be able to access their Arbor sites as expected.

We will continue to monitor performance closely throughout the day.

We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.

October 9, 2026 · 11:41 BST
Issue

We recognise that some customers have been experiencing an issue where they are encountering intermittent error messages and system slowness on their Arbor site.

We’re very sorry for any disruption caused and are working on this as an urgent priority.

October 9, 2026 · 10:55 BST

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