Arbor Site Errors and Slowness
Minor incident
School MIS
MAT MIS
API
REST API
GraphQL
API Sandbox
2026-10-09 09:00 BST
· 2 hours, 42 minutes
Updates
Resolved
October 9, 2026 · 11:41 BST
Our engineers have implemented a fix for the error messages and site slowness seen today. All customers should now be able to access their Arbor sites as expected.
We will continue to monitor performance closely throughout the day.
We’re sorry for any disruption caused and would like to thank customers for their patience while we worked on this.
Issue
October 9, 2026 · 10:55 BST
We recognise that some customers have been experiencing an issue where they are encountering intermittent error messages and system slowness on their Arbor site.
We’re very sorry for any disruption caused and are working on this as an urgent priority.
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